Why an engineering company for operations
Most managed-services providers know how to manage workstations, servers and e-mail. They rarely know how to operate custom-built software, a platform with its database and background jobs, or an AI system whose answer quality must be watched. Kapsloc is first a development company: we operate applications because we know how to build them, so we can read their code, understand their logs and repair them.
What we watch, concretely
- Availability and performance: the page answers, how fast, from outside.
- Application errors: exceptions come up with their context, grouped, not drowned in logs.
- Scheduled jobs: did the nightly sync run, did the monthly invoice go out.
- Resources: disk, memory, database, certificates, domains.
- AI systems: cost of model calls, response time, and a sample of answers reviewed every week to catch drift.
Backing up to restore, not to reassure
At a client we found an accounting server whose backup had been frozen for more than two years: the mechanism sent an old image every night, with no alert. Since then our rule is simple: every backup is checked by a freshness test, and a real restore is performed every quarter in an isolated environment. The monthly report tells you the date of the last successful restore.
Taking over someone else's application
It happens often: the agency closed, the freelancer left, the vendor ended support. We take the application as it is, document it, bring it under control, and tell you honestly whether it is healthy, needs consolidation, or should eventually be replaced. No forced rewrite: an application that works and is properly operated can live a long time.
What it costs
A monthly fee per application, according to its criticality and volume: monitoring, backups, updates and included intervention time. Changes are quoted separately. Hosting is billed at real cost, on our servers in France or with your provider. The contract ends with a short notice period, and the documentation is handed over at any time.
References
- ANSSI's IT hygiene guide: the basic measures any operation must respect.
- NIS2 for SMEs: what regulation expects from your backups and monitoring.
- IT managed services in Bordeaux: the complete offer, workstations and servers included.