IT managed services in Bordeaux for SMEsYour IT, our responsibility.

Kapsloc takes over the information systems of SMEs across Bordeaux Métropole, Gironde and Nouvelle-Aquitaine: maintenance and support, security, tested backups, cloud, and the operations of the business applications and AI systems we build. One contact, based in Bassens, answering in under an hour.

Free diagnostic Request a callback

They trust us

SMEs from 10 to 250 workstations

Backups tested by restore

Monitoring and on-call

No-commitment contracts

Your challenges

We know these situations

Recurring outages that paralyze your business

Unmanaged IT security, cyberattack risk

Internal CIO cost inaccessible for your size

No visibility on the real state of your IT fleet

Uncertain GDPR compliance, unclear responsibilities

Your teams waste hours on repetitive tasks that AI could automate

Services

What we take care of

Automation & AI

Free your teams from repetitive tasks with artificial intelligence. We identify, automate and deploy — you save time and boost productivity.

Internal AI assistants: helpdesk, HR, automated FAQs
Email, reporting and workflow automation
AI-powered document and data sorting & classification
AI tool integration: Copilot, ChatGPT Enterprise, custom agents

Free your teams from repetitive tasks with artificial intelligence. We identify, automate and deploy — you save time and boost productivity.

Internal AI assistants: helpdesk, HR, automated FAQs
Email, reporting and workflow automation
AI-powered document and data sorting & classification
AI tool integration: Copilot, ChatGPT Enterprise, custom agents

Your dedicated helpdesk with fast intervention, on-site or remote. We monitor, anticipate and act — before things break.

Proactive monitoring of servers and workstations
Dedicated helpdesk with escalation under 1 hour
Updates, patches and planned maintenance
On-site intervention in Nouvelle-Aquitaine within 4h

Complete protection of your IT against threats. We secure your data, access and regulatory compliance.

Managed antivirus and EDR on every workstation
Firewall, VPN and centralized access policy
Security audit and remediation plan
GDPR support and documentation

Controlled cloud migration and automated backups. Your data is protected, accessible and recoverable at all times.

Microsoft 365, Azure, AWS or private cloud migration
Encrypted automatic backups (3-2-1 rule)
Tested disaster recovery plan (DRP)
Secure access from anywhere

Complete visibility over your IT fleet. We manage the lifecycle of every device to optimize your costs.

Automated inventory of all hardware and software
Lifecycle tracking and warranty expiry alerts
Planned renewal and budget forecast
Standardized deployment and configuration

Service areas

An IT provider close to you

Our office is in Bassens, on the right bank of Bordeaux. We visit SMEs across Bordeaux Métropole and Gironde every week, and serve the whole Nouvelle-Aquitaine region remotely. Monitoring and support are remote, which solves most incidents without travel; when a presence is needed, a technician comes the same day in Gironde.

Remote: handled in under an hour, Monday to Friday 9 am to 11 pm, on-call when an incident hits.
On site in Gironde: intervention within 4 business hours.
On site in Nouvelle-Aquitaine: intervention within 24 business hours.

Bordeaux Métropole

Bordeaux
Mérignac
Pessac
Talence
Bègles
Villenave-d'Ornon
Le Bouscat
Bruges
Lormont
Cenon
Bassens
Ambarès-et-Lagrave
Saint-Médard-en-Jalles
Gradignan

Gironde

Libourne
Arcachon
La Teste-de-Buch
Langon
Blaye
Saint-André-de-Cubzac
Andernos
Pauillac

Nouvelle-Aquitaine, remotely

Agen
Périgueux
Mont-de-Marsan
Pau
Bayonne
Angoulême
La Rochelle
Niort
Poitiers
Limoges

Methodology

4 steps, that's it

Audit
Complete analysis of your infrastructure, risk identification and improvement areas. Free, no commitment.
Proposal
Costed and transparent action plan: scope, SLA, budget. You know exactly what you're paying for.
Deployment
Progressive rollout with zero business disruption. Migration, tools, monitoring — we handle everything.
Monitoring
Continuous supervision, monthly reporting, adjustments. Regular check-ins to manage your IT with confidence.

Why Kapsloc

What sets us apart from a typical managed-services provider

We operate what we know how to build

Kapsloc is first an engineering company: business applications, industrial monitoring, AI systems. So we know how to operate, back up and evolve custom software, not only a fleet of workstations and servers.

Backups that actually restore

We have taken over servers whose backups had been frozen for months without anyone noticing. With us, every backup is checked nightly, encrypted, hosted in France, and a restore test is run every quarter.

One contact, in Bordeaux

No offshore call centre: you talk to the engineer who knows your setup. We document everything, and you remain the owner of your accounts and data.

NIS2 and e-invoicing compliance, ahead of time

Risk analysis, backups, strong authentication, logging: we prepare SMEs for the NIS2 directive and for mandatory e-invoicing, without jargon and with a realistic timeline.

References

What we operate today

Backup takeover of a Windows accounting server for a Gironde SME: 784 missed backups found at audit, none since, quarterly restore test.
Operations of a Kubernetes cluster hosting the websites and CMS of a construction group, with versioned deployments and rollback.
Real-time monitoring of 4G-connected agricultural equipment, with alerts and remote control.

2017

together since

283

projects delivered since 2017

clients

On-call

when an incident hits

Frequently asked questions

Managed IT in Bordeaux, in practice

How much do managed IT services cost for an SME in Bordeaux?

A managed-services contract is usually billed per workstation or server, monthly. For an SME with 10 to 50 workstations, expect a fixed monthly budget covering monitoring, support and updates; projects (migration, redesign) are quoted separately. We always start with a free diagnostic leading to a detailed, no-commitment quote.

What is your intervention time in Gironde?

Under an hour remotely during business hours, with on-call for emergencies. On site, a technician arrives within 4 business hours across Bordeaux Métropole and Gironde, within 24 hours elsewhere in Nouvelle-Aquitaine.

Managed services or an in-house IT person?

A single IT employee is away part of the year and cannot cover support, security, networking and backups at once. Managed services bring a team, monitoring tools and service continuity, usually for less than a full-time position. Both also combine: we work alongside in-house IT managers.

What exactly does the contract cover?

The scope is written down: workstations, servers, network, e-mail, backups, business applications, with response times guaranteed by an SLA. Anything outside the scope is quoted before we act. You receive a monthly report on the state of your IT.

What if we want to change provider?

You remain the owner of your accounts, licences and data. All our documentation is handed over, and our contracts end with a short notice period. We would rather be chosen every month than held by a commitment.

How do you secure our data and backups?

Strong authentication, managed antivirus, firewall, scheduled updates, and encrypted backups hosted in France following the 3-2-1 rule, checked nightly and tested quarterly. We also support you on GDPR and, if you are in scope, on the NIS2 directive.